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Version of document from 2006-03-22 to 2009-02-11:

Complaint Information (Authorized Foreign Banks) Regulations



Registration 2001-10-04

Complaint Information (Authorized Foreign Banks) Regulations

P.C. 2001-1741 2001-10-04

Her Excellency the Governor General in Council, on the recommendation of the Minister of Finance, pursuant to section 978Footnote a of the Bank ActFootnote b, hereby makes the annexed Complaint Information (Authorized Foreign Banks) Regulations.

Provision of Information

Marginal note:Information to be provided

  •  (1) For the purposes of subsection 574(1) of the Bank Act, the information to be provided is that complaints must be communicated in writing to:

    Financial Consumer Agency of Canada

    6th Floor, Enterprise Building

    427 Laurier Ave. West

    Ottawa, Ontario

    K1R 1B9

  • Marginal note:Manner of providing information

    (2) The information referred to in subsection (1) shall be provided by the authorized foreign bank by means of

    • (a) a separate written statement; or

    • (b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Bank Act, to be disclosed in respect of an arrangement referred to in subsection 570(3) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the bank under a consumer provision.


Marginal note:Repeal

 The Complaint Information (Authorized Foreign Banks) RegulationsFootnote 1 are repealed.

Coming into Force

Marginal note:Coming into force

Footnote * These Regulations come into force on the day on which section 574 of the Bank Act, as enacted by subsection 157(1) of the Financial Consumer Agency of Canada Act, chapter 9 of the Statutes of Canada, 2001, comes into force.

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