Marginal note:Information on contacting Agency
574 (1) An authorized foreign bank shall, in accordance with the regulations, at the prescribed time and place and in the prescribed form and manner, provide a person requesting or receiving a product or service from it with prescribed information on how to contact the Agency if the person has a complaint about an arrangement referred to in subsection 570(3), a payment, credit or charge card, the disclosure of or manner of calculating the cost of borrowing in respect of a loan, or about any other obligation of the authorized foreign bank under a consumer provision.
(a) procedures for dealing with complaints established by authorized foreign banks pursuant to paragraph 573(1)(a); and
(b) the number and nature of complaints that have been brought to the attention of the Agency by persons who have requested or received a product or service from an authorized foreign bank.
- 1991, c. 46, s. 574
- 1999, c. 28, s. 35
- 2001, c. 9, s. 157
- 2012, c. 5, s. 69
- Date modified: