Marginal note:Procedures for dealing with complaints
455 (1) A bank shall
(a) establish procedures for dealing with complaints made by persons having requested or received products or services in Canada from a bank;
(b) designate an officer or employee of the bank to be responsible for implementing those procedures; and
(c) designate one or more officers or employees of the bank to receive and deal with those complaints.
Marginal note:Procedures to be filed with Commissioner
(2) A bank shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).
Marginal note:How procedures to be made available
(3) A bank shall make its procedures established under paragraph (1)(a) available
(a) in the form of a brochure, at its branches where products or services are offered in Canada;
(b) on its websites through which products or services are offered in Canada; and
(c) in written format to be sent to any person who requests them.
Marginal note:Information on contacting Agency
(4) A bank shall also make prescribed information on how to contact the Agency available whenever it makes its procedures established under paragraph (1)(a) available under subsection (3).
- 1991, c. 46, s. 455
- 1997, c. 15, s. 52
- 2001, c. 9, s. 120
- 2007, c. 6, s. 32
- Date modified: