Complaint Information (Canadian Insurance Companies) Regulations

Marginal note:Information to be provided

• 1 (1) For the purposes of subsection 487(1) of the Insurance Companies Act, the information to be provided is that complaints must be communicated in writing to:

  Financial Consumer Agency of Canada

  6th Floor, Enterprise Building

  427 Laurier Ave. West

  Ottawa, Ontario

  K1R 1B9

• Marginal note:Manner of providing information

  (2) The information referred to in subsection (1) shall be provided by the company by means of

  • (a) a separate written statement; or

  • (b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Insurance Companies Act, to be disclosed in respect of an arrangement referred to in subsection 482(3) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the company under a consumer provision.